What should an HVAC owner take from the market data? | Working Climate

Do not confuse the underlying contractor industry with the AI supplier market. A secondary reproduction of ONS data puts plumbing, heating and air-conditioning installation turnover at approximately £24 billion in 2024. That is contractor revenue, not expenditure available to automation agencies. The underlying spreadsheet was not independently re-extracted for this report. (verifiedmarketsize.com)
General AI adoption is increasing, but HVAC purchasing penetration is unknown. ONS reported that 30% of UK businesses used at least one AI technology in September 2026. This does not measure paid agency projects, AI receptionists or successful operational deployments. (ons.gov.uk)
Heat-pump demand should not be described as uniformly accelerating. Factory-gate sales increased in 2025, while the latest official domestic-retrofit installation series reviewed here fell year on year in the first half of 2026. The measures cover different activities and populations. (hpauk.org.uk)
A native-software comparison belongs in every agency procurement. ServiceM8 publishes an AI-enabled phone plan; BigChange has a UK-facing AI platform announcement. Neither establishes suitability for a particular contractor, but both weaken the argument that an agency is automatically necessary. (servicem8.com)

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