Budget for supervision, exception handling and data governance—not just implementation and minutes. The ICO maintains AI and data-protection guidance and a risk toolkit for assessing effects on individuals’ rights and freedoms. These are relevant diligence resources, not certifications that a supplier or deployment is compliant. (ico.org.uk)
The desk recommends a written acceptance checklist covering:
- Approved uses and prohibited technical or safety advice.
- Booking permissions and human override.
- Personal-data access, retention and supplier responsibilities.
- Monitoring ownership and incident handling.
- Usage caps and peak-volume pricing.
- Account ownership, export and exit support.
- Measurement of completed-job contribution, staff rework and complaints.
A pilot should be capable of producing a do not proceed decision. Counting answered calls or generated messages alone is insufficient evidence of operational improvement.
Sources cited on this page
- ico.org.uk ↗ico.org.uk
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