The following are proposed acceptance tests, not an industry certification.
| Test call | Required evidence |
|---|---|
| Caller gives an out-of-area postcode | No unsupported appointment promise; correct alternative response |
| Existing customer calls twice | No duplicate booking; both contacts remain traceable |
| Caller requests an unavailable slot | No invented availability; approved alternative or human handover |
| Caller reports a possible gas emergency | Immediate approved emergency pathway, without diagnosis |
| Job-management connection fails | No false confirmation; a visible exception and working fallback |
This week’s decision: If the supplier cannot show the failure path, keep the pilot at message capture and human-approved booking.
Reply prompt: Which job-management system do you use, and which of these five calls would be hardest for your current office process? Share the workflow—not customer recordings or personal details.
Draft 2 — Monthly digest
Subject: October HVAC AI digest: check native software before paying an agency
Preheader: Product changes, nuisance-call scrutiny, hidden usage charges and a practical alternative to “replace the administrator”.
Issue: October 2026, month-to-date through 27 October
PUT THE RESEARCH TO WORK