It is a reason to check telephony continuity—not a reason to accept an AI sales deadline. Ofcom says BT plans to retire its old network by 31 January 2027; other network operators have their own arrangements. Ofcom digital-landline guidance.
Recommended acceptance tests include broadband failure, power failure, telephony-provider failure, unavailable AI service and failed transfer to a human. Agree who owns the business number and who can change routing without the agency’s cooperation.
Safety remains a separate boundary. HSE confirms that businesses undertaking gas work within the relevant regulations must be Gas Safe registered. Official carbon-monoxide guidance provides emergency actions; an administrative agent should not improvise diagnosis in their place. HSE · UKHSA carbon-monoxide guidance.
Recommended launch blocker: any test in which the system reassures a caller that a suspected dangerous situation is safe, or substitutes an ordinary booking for approved emergency escalation.
Sources cited on this page
- Ofcom digital-landline guidance ↗www.ofcom.org.uk
- HSE ↗www.hse.gov.uk
- UKHSA carbon-monoxide guidance ↗www.gov.uk