Understand the changes that affect calls, customer data and commitments.
Updated unfair-commercial-practices rules took effect, including fake-review and pricing provisions. Already in force. CMA
WHO SHOULD ACTDomestic contractors and their marketing/AI suppliers
Audit advertised prices, automated quotations and testimonials.
Most remaining DUAA data-protection and privacy reforms commenced, including stronger PECR enforcement powers. Already in force. ICO
WHO SHOULD ACTFirms processing customer or employee information
Review decision-making, marketing and supplier controls.
New organisational data-protection complaints requirements commenced. Already in force. ICO
WHO SHOULD ACTContractors handling personal data
Provide a clear complaint route and acknowledgement process.
Temporary £9,000 BUS support is available for qualifying off-gas-grid heat-pump installations. Current, conditional and time-limited. Ofgem
WHO SHOULD ACTHeat-pump installers in England and Wales
Replace blanket grant claims with eligibility checks and dated rules.
Government published subscription-contract guidance alongside draft implementing regulations. Preparation required; distinguish draft from final commencement. Government publication
WHO SHOULD ACTBusinesses selling potentially qualifying consumer service plans
Review renewal notices, cancellation and refund workflows.
Awaab’s Law Phase 2 extends significant-hazard requirements, including excess cold and heat. Upcoming, England social housing. MHCLG
WHO SHOULD ACTSocial-housing repair contractors and landlord clients
Update triage and escalation before launch.
Date specified for the draft subscription implementing regulations. Do not describe as a completed legislative process. Parliament instrument record
WHO SHOULD ACTConsumer maintenance-plan sellers
Prepare for January; verify final approval and commencement.
Ofgem’s stated registration deadline for relevant existing heat networks. Regulatory deadline. Ofgem
WHO SHOULD ACTRelevant heat-network operators and suppliers
Establish the responsible legal entities and registration owner.
BT plans to retire its old landline network. Network transition, not an AI-purchasing obligation. Ofcom
WHO SHOULD ACTFirms whose telephone services depend on the affected network
Confirm migration and test fallback arrangements.
Future Homes and Buildings Standards regulations commence in England, subject to exceptions and transition. Upcoming law. MHCLG
WHO SHOULD ACTNew-build and building-services contractors
Version-control design, quotation and commissioning templates.
Redeveloped MCS installer scheme rollout. Certification transition, not a universal AI rule. MCS
WHO SHOULD ACTMCS-certified installers
Obtain your certification body’s transition instructions.
Status is recorded as at 27 October 2026. Draft measures and transition dates must not be treated as completed legislation.
Check the permissions and rules behind the automation before expanding what it can do.
Review the dated changes, affected businesses and recommended actions.
It widens the circumstances in which some significant automated decisions can be made; it does not remove safeguards.
Inbound enquiry handling and outbound direct marketing need separate approval.
Existing data-protection obligations remain a purchasing baseline; they are not all new 2026 duties.
A business should not let an AI system make claims it could not substantiate in an ordinary quotation or advertisement.
Prepare now, but label the legislative status accurately.
Grant amounts must be conditional, location-specific and dated.
Do not confuse a consultation proposal with an enacted change.
Awaab’s Law Phase 2 is a near-term triage priority for England’s social-housing supply chain.
Check territorial scope and the supplier’s role; do not assume one EU rule applies identically to every UK deployment.
It is a reason to check telephony continuity—not a reason to accept an AI sales deadline.
Buy evidence, configuration and accountable maintenance—not a statement that the system is compliant.
Editorial self-assessment from the research pack; these are not independent ratings or verified outcomes.