Aim to leave each interview with a decision rule, an operational example and something that can be checked—not simply an opinion about AI.
The desk’s proposed purchasing hierarchy is:
- Identify one measurable operational problem.
- Check whether existing software, better callbacks or human cover can solve it.
- Define what the automation may and may not do.
- Test exceptions, permissions and failure recovery.
- Measure completed-job contribution and total staff workload.
- Commit to ongoing expenditure only after agreeing ownership, support and exit terms.
These are editorial recommendations, not industry standards or guaranteed routes to a return.
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