Proposed lead: Kevin Morrissey, with a suitably qualified gas-safety reviewer.
Draft answer framing: The proposed purchasing boundary is approved emergency routing and communication—not autonomous diagnosis, reassurance or repair advice.
Why it matters: UKHSA guidance treats suspected carbon-monoxide exposure as requiring immediate protective action and medical attention. Gas Safe Register guidance distinguishes emergency contacts for Great Britain and Northern Ireland and directs LPG users to their supplier. A generic “urgent job” flag is therefore not an adequate substitute for a reviewed emergency procedure. (gov.uk)
Put this question to the expert:
“What must happen immediately when a caller reports a possible gas escape or carbon-monoxide alarm, and which words or actions must the AI never improvise?”
A strong answer should cover:
- Separate, expert-approved pathways for relevant hazards, geography and fuel type.
- Emergency routing before ordinary sales qualification or diary booking.
- A prohibition on invented fault diagnosis, safety reassurance and instructions to resume use.
- Recognition tests using indirect descriptions, interrupted speech and ambiguous wording.
- Named responsibility for approving, updating and retesting the procedure.
Evidence to request: A version-controlled safety workflow, the authoritative sources behind it and witnessed exception tests.
Editorial boundary: This interview pack is not itself an emergency script or safety certification.
Expert quote: ____________________
Sources cited on this page
- gov.uk ↗www.gov.uk