Issue a one-workflow comparison brief before requesting a transformation proposal. Include:
- The problem and its baseline.
- Existing applications and subscription tiers.
- Permitted and prohibited actions.
- Expected volumes and seasonal variation.
- Required human coverage.
- Acceptance scenarios.
- A complete cost schedule.
- Data, account and exit requirements.
- The person accountable for operational outcomes.
Ask each supplier to explain why its route beats native configuration, human support and a narrower process improvement.
The strongest agency proposition is not access to an AI model. It is a demonstrably better workflow, with someone accountable for integration, exceptions, support and handover. Where those advantages cannot be evidenced, configure, simplify or wait is a legitimate buying decision.
PUT THE RESEARCH TO WORK