What must be handed over before a pilot becomes business as usual?

• [ ] Office staff can change approved hours, service areas and escalation contacts.
• [ ] At least two authorised people can disable the automation.
• [ ] Supplier and internal responsibilities are documented.
• [ ] Account access, credentials and permissions are reviewed.
• [ ] Failed tasks have an owner and a visible queue.
• [ ] Spending alerts and billing reconciliation are active.
• [ ] Material changes trigger retesting of affected scenarios.
• [ ] A sample export and restoration of the fallback have been demonstrated.
• [ ] Renewal and termination dates are in the management calendar.
• [ ] The next benefit review has a named owner.

ICO’s AI audit guidance recommends reviewing whether parties actually perform their agreed responsibilities during operation, rather than relying only on the written contract. Use that principle for your ongoing supplier review. (ico.org.uk)